Spa Manager
3.
5 5 hours ago Full Job Description ROLE
Summary:
The Spa Manager is responsible for ensuring memorable guest experiences by assisting in all spa guest service relations and overseeing all spa operations.
:
Responsibilities:
The key responsibilities for this position are:
- Provide overall leadership, maintaining the highest quality of guests' experiences and satisfaction.
:
- Understand the impact of the department's operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
:
- Processing of all spa related invoices:
- Manage, train and hire all spa staff, including managing team member performance.
:
- Train guest services team on spa offerings and spa software:
- Maintain an up to date version of the Spa Procedures manual and ensure compliance at the front desk and reservations.
:
- Support and work with Lead Massage Therapists to maximize sales and therapists' availability.
:
- Anticipate, identify and ensure the guest's needs are being met in the best possible way.
:
- Apply/reinforce the company's policies.
:
- Monitor sales operations in order maximize sales and minimize losses:
- Schedule various services for individuals and groups utilizing the spa reservations software system.
:
- Handle guest complaints and ensure guest satisfaction:
- Manage staff and client scheduling for maximum revenue generation and profitability.
:
- Maintain a professional relationship with all outside vendors:
- Manage supplies and equipment inventories within budget.
:
- Ensure all employees have the proper supplies, equipment, and uniforms.
:
- Work as an active member of the management team; creating professional relationships and active involvement with all hotel operations, including but not limited to; daily, and weekly management meetings, and support to all team members.
:
- Ensure that all spa related licenses are kept up to date:
- Perform any other job related duties as assigned.
:
Qualifications:
Required:
- Minimum of two years experience managing or supervising Hotel Spa operations:
- Experience in maintaining state and federal health and safety regulations:
- Able to work on a flexible schedule, including weekends and holidays, according to department needs:
Desirable:
- Experience in the luxury hospitality property:
- Proven track record of sales:
- Licensed in Massage therapy or Aesthetics:
SKILLS, ATTITUDES, AND BEHAVIOURS:
Personal Skills:
- Excellent communication and customer service skills:
- Confidence and ability to perform under pressure:
PHYSICAL DEMANDS:
- Must be able to to stand for at least 8 hours:
- Must be able to lift, push, and pull at least 35 pounds:
NOTE:
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.
All duties and requirements are essential job functions.
:
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Employees will be required to perform any other job-related duties assigned by their supervisor.
:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 5 hours ago Full Job Description ROLE
Summary:
The Spa Manager is responsible for ensuring memorable guest experiences by assisting in all spa guest service relations and overseeing all spa operations.
:
Responsibilities:
The key responsibilities for this position are:
- Provide overall leadership, maintaining the highest quality of guests' experiences and satisfaction.
:
- Understand the impact of the department's operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
:
- Processing of all spa related invoices:
- Manage, train and hire all spa staff, including managing team member performance.
:
- Train guest services team on spa offerings and spa software:
- Maintain an up to date version of the Spa Procedures manual and ensure compliance at the front desk and reservations.
:
- Support and work with Lead Massage Therapists to maximize sales and therapists' availability.
:
- Anticipate, identify and ensure the guest's needs are being met in the best possible way.
:
- Apply/reinforce the company's policies.
:
- Monitor sales operations in order maximize sales and minimize losses:
- Schedule various services for individuals and groups utilizing the spa reservations software system.
:
- Handle guest complaints and ensure guest satisfaction:
- Manage staff and client scheduling for maximum revenue generation and profitability.
:
- Maintain a professional relationship with all outside vendors:
- Manage supplies and equipment inventories within budget.
:
- Ensure all employees have the proper supplies, equipment, and uniforms.
:
- Work as an active member of the management team; creating professional relationships and active involvement with all hotel operations, including but not limited to; daily, and weekly management meetings, and support to all team members.
:
- Ensure that all spa related licenses are kept up to date:
- Perform any other job related duties as assigned.
:
Qualifications:
Required:
- Minimum of two years experience managing or supervising Hotel Spa operations:
- Experience in maintaining state and federal health and safety regulations:
- Able to work on a flexible schedule, including weekends and holidays, according to department needs:
Desirable:
- Experience in the luxury hospitality property:
- Proven track record of sales:
- Licensed in Massage therapy or Aesthetics:
SKILLS, ATTITUDES, AND BEHAVIOURS:
Personal Skills:
- Excellent communication and customer service skills:
- Confidence and ability to perform under pressure:
PHYSICAL DEMANDS:
- Must be able to to stand for at least 8 hours:
- Must be able to lift, push, and pull at least 35 pounds:
NOTE:
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.
All duties and requirements are essential job functions.
:
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Employees will be required to perform any other job-related duties assigned by their supervisor.
:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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